Boxin Help & Procurement Centre

Boxin is designed for manufacturing plants, maintenance teams, machine shops, OEMs, engineering companies, facility teams, procurement departments, system integrators and other industrial buyers that need reliable spare-parts sourcing.

Browse or search for the required part, add it to your Bucket, enter quantities and technical details, then submit an RFQ. Boxin reviews the requirement, sources the approved items, routes them through its fulfilment process where applicable, performs receiving and quality checks, and arranges delivery.

Boxin deals in a wide range of industrial categories, including Bearings & Bushes, LM Guides & Ball Screws, Couplings & Belts, Hydraulic Systems, Pneumatic Systems, Lubricants, Oil & Grease, Motors & Drives, Switchgear & Electrical, Power Supply & Batteries, PLC, HMI & Automation, CNC Controllers, CNC & VMC Tooling, Chucks, Fixtures & Accessories, Sensors & Instrumentation, Seals & Fasteners, Custom Industrial Parts, Industrial Raw Materials, and Gauges & Instruments.

Boxin supports bearings, LM guides, ball screws, couplings, power-transmission parts, hydraulics, pneumatics, lubricants, motors, drives, switchgear, sensors, PLC and HMI products, CNC controls, CNC/VMC tooling, fixtures, raw materials, gauges, measuring instruments and other industrial maintenance requirements.

Yes. An exact manufacturer part number is one of the fastest ways to identify a component. For better accuracy, include the brand, part number, machine model, specification, quantity and a clear photo or nameplate image when available.

Submit a 'Can't Find Your Part?' request and upload a photo, drawing, nameplate, datasheet, machine details or partial part number. The sourcing team can review requirements that are not yet listed in the online catalogue.

Boxin can check its sourcing network for obsolete, imported, specialist and hard-to-find parts. Availability depends on the exact manufacturer, model, technical specification and current supply situation, so confirmation is provided during the RFQ process.

Yes. Add your preferred brand or manufacturer to the RFQ. Boxin will prioritize that specification; if an alternative is available, it should be proposed separately for your review rather than substituted automatically.

The Bucket is an industrial requirement list rather than a conventional shopping cart. It lets you combine parts from different categories, add quantities and technical notes, attach files and submit the complete requirement as one RFQ.

RFQ means Request for Quotation. It is a structured request containing the products, quantities, brands, specifications, drawings, photographs, delivery location and timing needed for Boxin to prepare the correct commercial offer.

Industrial part prices can vary with manufacturer, specification, quantity, stock status, import conditions, lead time and sourcing channel. Boxin therefore uses an RFQ-based workflow so the quotation reflects the exact requirement and current availability.

Yes. One RFQ can include bearings, electrical products, sensors, lubricants, tooling, hydraulics and other MRO items. Consolidating requirements can reduce fragmented purchasing and simplify communication for procurement teams.

Yes. Supporting files can improve product identification and sourcing accuracy. Useful attachments include component photos, machine nameplates, technical drawings, PDFs, datasheets, screenshots and reference documents.

Boxin reviews the technical requirement, checks suitable supply sources, validates availability and prepares a quotation. After commercial approval, procurement and fulfilment begin according to the confirmed scope, delivery location and lead time.

Response time depends on the products involved. Common and identifiable items can usually be processed faster, while imported, obsolete, customized or technically complex components may require additional sourcing and verification.

No. Boxin manages its supplier network internally and provides the customer with a Boxin quotation. The customer does not need to compare individual vendor offers or coordinate separately with multiple suppliers.

No. The customer transaction and fulfilment workflow are managed through Boxin. Approved parts are sourced through the supply network and delivered through the Boxin fulfilment process rather than through separate customer-to-vendor negotiations.

Boxin prioritizes reliable sourcing channels, recognized distributors, manufacturers and verified industrial suppliers. Product identity, specification and source reliability are treated as core checks in the procurement workflow.

Where products move through the Boxin fulfilment location, receiving checks can cover product identity, quantity, visible condition, part number, specification, packaging and supporting documentation before dispatch.

Yes. If a certificate, datasheet, test document or other manufacturer documentation is mandatory, state that requirement clearly in the RFQ. Availability depends on the product and the documentation supplied by the manufacturer or authorized channel.

Delivery speed depends on stock location, product type, supplier availability, order confirmation time, destination and logistics conditions. Boxin is designed for rapid industrial fulfilment, with faster options for eligible stocked items and supported locations.

For eligible stocked products, supported Delhi NCR locations and confirmed logistics capacity, Boxin can target rapid fulfilment including 6 hours delivery scenarios. The actual delivery commitment is confirmed against the specific RFQ before order approval.

Yes. Mark the RFQ as urgent and provide the machine make, model, part number, nameplate, photographs, failure context and required timeline. Complete information helps the sourcing team prioritize identification and availability checks.

Where practical, Boxin can consolidate approved items sourced from different suppliers through its fulfilment process before final dispatch. This can reduce fragmented deliveries and simplify receiving for industrial customers.

A customer account can present milestones such as RFQ Received, Under Review, Quotation Ready, Confirmed, Sourcing, Received at Hub, Quality Check, Ready for Dispatch, Out for Delivery and Delivered.

Yes. Submit the machine make and model, serial or nameplate information, clear component photos, dimensions, connector details and any available technical documentation. These references can help the team narrow the correct industrial component.

Yes. Upload clear images of the complete component, manufacturer label, part number, connectors or interfaces, dimensions and the machine installation position where safe to document. Multiple angles are usually more useful than a single photo.

Where appropriate, the sourcing or technical team may identify a compatible alternative. Equivalent parts should be reviewed against the required electrical, mechanical, dimensional and operating specifications before approval.

A business account can support role-based workflows for requesters, maintenance engineers, purchase users, approvers and administrators. This helps keep technical requests, commercial approvals and order history organized.

Registered customers can use prior RFQs and orders as references for repeat requirements. Current availability, lead time and price should still be reconfirmed because industrial supply conditions can change.

Applicable business transactions can be supported with tax documentation. Customers should keep their legal business name, GST details, billing address and delivery information accurate in their company profile and purchase documents.

Credit terms, where available, depend on business verification, commercial assessment, transaction history and the applicable Boxin credit policy. Credit availability should be confirmed separately from standard RFQ approval.

Do not install a visibly incorrect or damaged part. Record clear photos of the product and packaging, keep the labels and documentation, and contact Boxin with the RFQ or order reference so the discrepancy can be reviewed.

Where a manufacturer or authorized supply-channel warranty applies, the applicable warranty terms can be passed through according to the product and source. Warranty conditions vary, so check the quotation or order documentation for the specific item.

Manufacturers, authorized dealers, distributors, stockists and qualified industrial suppliers can apply through Vendor Onboarding. The review may require company, GST, banking, product-category, brand-authorization and operational information.

No. Boxin manages the customer relationship and procurement workflow. Vendors fulfil approved sourcing requirements through Boxin rather than independently negotiating with the customer through the platform.